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| Talisma Signs Record 142 New Customers in First Half of 2006 Talisma Corporation has signed a record 142 new customers in the first two quarters of 2006, which includes 74 new customers in the fiscal quarter ending June 30, 2006. In addition to the record number of customers, Talisma has also achieved record revenue in the second quarter. Among those to join Talisma's expanding customer list are Avocent, Boeing Employees Credit Union, Connextions.net, Department of Veterans Affairs, Dunn & Bradstreet, GE Consumer Finance, Hi5 Network, Intuition Communication, John Lewis Direct, Live365.com, Palm, Publishers Clearing House, Secure Computing Corporation, T-Systems, and Uniware Systems. In the second quarter, Talisma continued its international growth by announcing a joint partnership with Japanese reseller Vital to sell Talisma's newly released Japanese products, Talisma CIM 7.0j. Additionally, Talisma launched the company's first international Web site, localised in Japanese. Talisma also launched the CIM Forum, a business and technology consortium dedicated to best practices of Customer Interaction Management. The formation of the CIM Forum was announced on July 25 and charter members represent several leading companies, including Epson, IBM, Microsoft, Outsell, Pitney Bowes, and Sprint. The launch coincided with the release of the Best Practices in Enterprise Chat white paper, the first of many CIM Forum published documents. The CIM Forum is sponsored by Talisma and IBM, and is co-managed by Allen Bonde of eVergence. During the second quarter, Talisma also received multiple forms of industry recognition through CRM Magazine's 2006 Service Leader Award for Web Self-Service, the Customer Inter@ction Solution Magazine sponsored 2006 CRM Excellence Award, was positioned as a leader in Forrester's eService Suite Wave, and earned the highest ranking in overall suitability for its self service offering in the JupiterResearch report, "Online Self-Service: The Slow Road to Search Effectiveness". write your comments about the article :: © 2006 Computing News :: home page |