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| TTI Telecom Introduces Netrac ServiceImpact TTI Team Telecom International Ltd. has announced the launch of Netrac ServiceImpact, a business-oriented application that uses resource alarms to assess the impact of network failures on services and improves customer service. Netrac ServiceImpact enhances TTI Telecom's Service Assurance Solution by empowering telecommunications service providers to focus on high impact problems and high level customers in real-time, facilitating improved service levels and increased revenues. Netrac ServiceImpact uses a robust service alarm generation system that immediately identifies affected services and customers by using real-time correlation between network faults and service topology. Netrac ServiceImpact better enables business-driven problem resolution that improves customer service by reducing the time needed for attending to network failures. Furthermore, the product is regularly updated to reflect changes in the system, by working with various data sources such as inventory systems and CRM databases. It has an intuitive, web-based GUI that allows for the creation of powerful impact rules at both global and service levels. Netrac ServiceImpact performs flawlessly under high loads, easily scaling up according to the demanding requirements of service providers. With the latest developments in its product suite, TTI Telecom's Netrac Next Generation Service Assurance Solution significantly reduces alarm volume, enabling controllers to better allocate their time and resources, utilizing a sophisticated topology based correlation algorithm that filters and correlates alarms generated from multiple domains and network equipment. Moreover, customer service degradation is detected with a new feature that derives real time performance information combined of network counters and xDR data, thus allowing a better visibility of service quality. write your comments about the article :: © 2006 Computing News :: home page |