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| Zeacom Releases Latest Version of Contact Center Software Zeacom has released version 4.0 of its Zeacom ContactCenter software in all of its markets, including North and South America, Asia, Australia, New Zealand and the UK. The company has also released version 4.0 of its messaging and call handling application, Corus. Roll out of the products began last year in Australasia, Asia and the UK and was recently extended to the North and Latin American markets. In the U.S., Zeacom ContactCenter 4.0 is supported on the Cisco Call Manager and Avaya's Definity, Communications Manager, IP Office and Magix platforms. Some of the new features offered in Version 4.0 include customized reporting, networking of multiple contact center sites, embedded Desktop into Microsoft Outlook, real-time agent statistics, fax and activity queuing, and full conversion to a pure IP technology solution. The new functionality considerably enhances the way organizations connect with their customers, while retaining the ease of use and cost effectiveness upon which Zeacom's reputation has been built around the world. Early implementations of the Version 4 release have gone well with over 280 new sites already up and running. write your comments about the article :: © 2006 Computing News :: home page |