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| Zenprise 2.0 is Released Zenprise has announced the availability of Zenprise 2.0, service-management software that provides real-time, automated diagnosis and resolution of operational issues across the Microsoft Exchange environment. Zenprise 2.0 enables administrators to proactively manage the end user's email experience. Administrators can improve overall service levels by finding and fixing email access problems, degraded performance, or receipt of bounced messages. With new self-healing features, administrators will receive automated, detailed instructions on how to resolve those issues occurring on the Zenprise Management Server. Zenprise 2.0 enables system and email administrators to quickly resolve the most complex Exchange issues in real time. Using patent pending algorithms, Zenprise identifies email problems in an Exchange environment, pinpoints the underlying cause, and delivers step-by-step instructions to fix the problem. Core to Zenprise's ability to automatically diagnose and resolve email problems is its ability to codify Exchange expertise into software. Zenprise works with the world's foremost Exchange experts to catalogue system errors across multiple applications, and maps these errors to their underlying causes. This information is then stored in Zenprise's Symptom Database. The software's patent pending algorithms then detect errors in a customer's environment, and automatically map these errors to the associated problems codified in the Symptom Database. New and enhanced features in Zenprise 2.0 include: - Self-healing: Automatically informs customers on how to resolve issues experienced on the Zenprise Management Server. - Identifies issues in clustered environments: Adds ability to proactively identify & resolve problems in clustered environments. - Support for external expert knowledge: The Zenprise Symptom Database catalogs all known Exchange related issues with their associated causes and solutions. Zenprise 2.0 supports knowledge from third party providers, including O'Reilly Media's technical books and Microsoft. - Enhanced prediction: Zenprise 2.0 creates a baseline of the user's environment and checks against historical performance to identify potential problems. Using the Symptom Database, it can alert administrators to symptoms that will affect end users and provide solutions before the end user experiences any issues. write your comments about the article :: © 2006 Computing News :: home page |