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| GWI Software's c.Support Version 4.5 for Microsoft Windows GWI Software has announced the availability of c.Support Version 4.5, an integrated support services solution built for Microsoft Window Servers and the web. c.Support v4.5 is an application allowing organizations to coordinate, manage and track everyday support activities, as well as more complex workflows that involve several people or departments and interdependent tasks. Integrated features include call tracking, incident management, workflow management, knowledge management, asset management, customer self-support, custom reporting, and more. c.Support v4.5 includes a number of new features and functionality designed to increase efficiency and reduce cost in support-related activities. Enhanced Inbound Email Processing is now powered by a custom rule-based methodology that automatically specifies associated workflow or incident templates if a rule is met. You can now set up unique Customer Groups for viewing incidents via the End User Desktop, sending surveys, and more. You can also set up Others to Notify lists for sending incident event notifications and correspondence to customers not directly involved in the incident process. These timesaving features and more continue to enhance GWI's robust application. write your comments about the article :: © 2006 Computing News :: home page |