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| ADP Launches W.e.b.Suite 2006 The Dealer Services Group of Automated Data Processing Inc. has announced the availability of its most robust and powerful w.e.b.Suite DMS yet: w.e.b.Suite2006. W.e.b.Suite2006 helps dealership management improve profitability as it identifies business performance issues and opportunities, and creates improved employee accountability by identifying high/low-performing employees. ADP's w.e.b.Suite2006 offers easy point-and-click functionality for quick data access across departments, and includes a proactive self-monitoring function that detects and resolves system issues to avoid business disruption. ADP was recently recognized, in large part for its self-monitoring technology, by CIO Magazine as best provider of IT Systems in the High Tech Category. Key business metrics are available on w.e.b.Suite2006 in real-time, on desktops customized for employees and managers in key departments: executive, accounting, payroll, parts, service, sales, F&I and system administrator. As a result, users can minimize dependence on paper ledgers, stop hunting for reports, and stop tracking statistics on white boards. The desktops highlight the up-to-the-minute business data each employee chooses to monitor, such as cash status on the Executive Desktop, with point-and-click drill down to access details. Each user also has access to a "full view" of the customer, so he or she can view open transactions, contact-preference information, and sales and service history to more quickly address customer's needs. W.e.b.Suite2006 offers seamless navigation across departments and integrates with ADP's w.e.b.CRM and Network Phone solutions. On-screen support and training tools increase system utilization, and a graphical-user interface improves user-productivity by reducing keystrokes, displaying more data and offering one-click actions, all while retaining the capabilities of a legacy system keyboard to help minimize retraining. Embedded into the w.e.b.Suite2006 standard service application are Wireless- Enabled features with improved navigation and screen design. Dealers will see increased productivity and efficiency with tools such as VIN scan, for easy customer identification; Vehicle Damage Report, to identify vehicle damage and email results to the body shop for an estimate; and a diagnostic tree to help accurately capture customer concerns. Additional w.e.b.Suite2006 offerings include new service appointment screens and features like "Calculate for Me", so service advisors can determine the best appointment time based on customer needs and shop load availability. And a Warranty Parts Tracking module helps manage the warranty parts' process and identify potential problems, which minimizes the dealership's risk of financial loss from failing to return parts to factories. ADP offers an optional Decision Support module with w.e.b.Suite2006. With Decision Support, managers receive financial analysis and online reporting tools to target key data that helps their departments meet profit, customer service and efficiency goals. Optional for the service department is the "Quick Repair Order" module, designed for departments that need to process repair orders with a minimal number of screens and prompts. It is ideal for the quick lube lane, as well as for PDI centers, fleet centers and departments that need to complete repairs and move quickly to the next job. write your comments about the article :: © 2006 Computing News :: home page |