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| TRX Releases Version 4.0 of SELEX Workflow Manager TRX, Inc. has announced the release of SELEX Workflow Manager v4.0. The newest version of SELEX Workflow Manager, a hosted technology tool offering Web-based, transactional workflow automation for operations centers and call centers, supports all five major global distribution systems: Amadeus, Apollo, Galileo, Sabre, and Worldspan. SELEX Workflow Manager is currently in use by over 700 travel agents in the U.S., Europe, and India. The tool has supported clients on Sabre and Worldspan for the past two years and Amadeus for the past year - the release of SELEX Workflow Manager v4.0 increases GDS options to include Galileo andApollo. SELEX Workflow Manager provides complete agent productivity and transaction tracking for any type of transaction or data record and automates the assessment and management of queue levels in real time. The tool routes assignments based on transaction priority, agent skill sets, and client-specific policy to ensure it processes all transactions on time. With SELEX Workflow Manager, clients are able to cross utilize agents across physical locations and clients. With over 98% of the agent time tracked against operational standards, a major airline has experienced an increase in agent utilization and productivity of over 40%. Clients have one manager overseeing multiple locations. SELEX Workflow Manager also provides detailed error trend analysis and reporting. Through error trend reports, companies are able to identify opportunities for policy changes, gaps in training, and functionality missing in their current technologies. A major agency has reported a 40% reduction in errors through the use of SELEX Workflow Manager's trend reports and associated policy changes, training materials revisions, and technology enhancements. SELEX Workflow Manager is one component of TRX's SELEX Agent Technology suite. Other SELEX tools include the SELEX Agent Desktop and SELEX Exception Automation. write your comments about the article :: © 2006 Computing News :: home page |