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| Merced Systems Announces Merced Performance Suite 2.7 Merced Systems Inc. has announced the release of Merced Performance Suite 2.7. The Merced Performance Suite increases the efficiency of contact centers by consolidating data from disparate sources, delivering advanced analytics, providing personalized dashboards, and integrating workflow and process improvement tools. Merced Performance Suite 2.7 enhancements allow customers to rapidly automate critical managerial tasks through additional pre-configured workflows and new offline features. Additionally, enhanced data management capabilities further reduce application administration and deliver the lowest total cost of ownership on the market. Version 2.7 of the Merced Performance Suite With the release of version 2.7, the Merced Performance Suite extends its workflow and data management capabilities by introducing: -- Additional Pre-Configured Workflows: best practice processes for agent development and performance improvement plan (PIP) tracking; -- Extended Data Management Capabilities: allow customers to more easily and rapidly extend their applications; -- Offline Features: integrate paper based processes with online activity tracking and archiving. Version 2.7 extends the Merced Performance Suite's workflow capabilities by delivering industry-specific functionality that cannot be easily replicated with a generic reporting solution or analytic tool. By allowing operations to quickly automate best practices, an organization can easily reduce variation to improve overall performance. The Merced Performance Suite is now available with two additional pre-built workflows that can be easily configured to meet a customer's specific needs: -- Agent Development Process - allows Supervisors to assign individual goals and track targeted performance improvements. -- Performance Improvement Plan Tracking - collects individual performance improvement plan information, tracks progress against agreed upon objectives, and documents corrective action. The enhanced data management capabilities of Merced Performance Suite version 2.7 allow operations to easily extend their applications without the need for highly specialized, expensive resources. With the release of version 2.7, the Merced Performance Suite extends its data management capabilities by introducing: -- Auto Schema Generation: maintains the underlying data model automatically to accommodate additional data sources without manual data model updates. -- Online Dimensional Updates: ensure 24/7 application availability by automatically updating data without taking the application offline for end users. Merced Performance Suite version 2.7 allows operations to easily integrate paper based activities with online process tracking and automation. Merced's new offline capabilities extend critical best practices beyond the application resulting in more accurate documentation at reduced cost. With the release of version 2.7, Merced's offline features automate paper-based activities including: -- Detailed written evaluation sheets and scorecards; -- Easy historical report archiving - both online and on paper; -- Written compliance tracking. write your comments about the article :: © 2006 Computing News :: home page |