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SteelSeries react to problems regarding gaming headset

SteelSeries announced unfortunate technical problems regarding gaming headsets already in distribution worldwide. The technical problems involve wiring for ear cups and microphones, and are affecting an unacceptable percentage in two production batches, which numbers a total of 20000 headsets.

After an internal investigation initiated by feedback from the gaming community, we have discovered that two production batches of SteelSound 5H are suffering from technical glitches affecting microphones and ear cups respectively. All our products enjoy a return rate well-below industry standard, but in the case of these two production batches our return rate has reached 3,75%.




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