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| Cambridgeshire County Council Transforms Working Environment Cambridgeshire County Council is transforming its working environment by providing its employees with fast, simple, 'always on', access communications to improve the delivery of services to a population of over 560, 000. Using a Unified Communications solution from Avaya, a global provider of business communication applications, systems and services, the Council is building a converged IP network in a three year phased project. Cambridgeshire County Council's new converged IP network, was designed, installed and is now being managed by Central Telecom, an Avaya Platinum BusinessPartner. The solution has allowed the Council to achieve a true business transformation, helping meet its objective to develop an empowered and responsive workforce, whilst delivering more than £1.2m savings over a two year period. The deployment based on Avaya's Communication Manager IP Telephony software, created an excellent converged network, allowing employees to 'hot desk', working from different locations, saving the Council money by reducing unproductive office space. The new converged network was also a key 'building block' to creating a unified communications solution, with new applications designed to drive productivity by increasing collaboration amongst the Council's staff. By using Avaya's Modular Messaging application employees can now answer voice messages and email from one Microsoft Exchange inbox. The new Cambridgeshire County Council communication system also includes Avaya's Meeting Exchange a true collaboration application which provides web conferencing capabilities that go beyond audio conferencing. In future Council staff will share documents, presentations and desktop views and even edit materials, in real time over the Internet. In addition to the current Avaya one-X IP Phones, the Council will be rolling out Avaya's software based telephone the 'one-X Portal' - another fundamental productivity booster that will allow staff to place and receive phone calls from any desktop or laptop PC with Internet access, making it an ideal application for employees on the move or working remotely. write your comments about the article :: © 2007 Exhibition News :: home page |