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| Iberdrola extends its adherence to the Consumer Arbitration System for all of Spain Spanish power firm Iberdrola said its two retail points (Iberdrola Generación and Iberdrola Comercialización de Último Recurso) have extended their adhesion to the Consumer Arbitration System, an alternative out-of-court mechanism for settling possible disputes between consumers and companies, which now covers all Spain. The Company had already adopted this mechanism in 2010 and 2011 for 11 autonomous regions: Castile-La Mancha, La Rioja, Navarra, Catalonia, Aragon, Asturias, Canary Islands, Castile and Leon, Autonomous Community of Valencia, Extremadura and Galicia. Under this system, Iberdrola accepts to be bound by the decisions of the arbitration panel on claims related to matters concerning the retail businesses: customer service, contracting, billing and collections. This mechanism has numerous benefits including free-of-cost proceedings, a six-month maximum timeline for decisions on claims proceedings, which are binding and executory. In addition, the arbitration panel is impartial and independent. The Company now boasts over 14 million contracts in Spain, embracing agreements arranged on the open deregulated market for gas, electricity and power services, as well as agreements for Last Resort Retailer, supplying customers eligible for the Last Resort Rate. write your comments about the article :: © 2012 Construction News :: home page |