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| Eurotunnel leads transport sector in customer satisfaction Channel Tunnel operator Eurotunnel has topped a recent survey of 26,000 UK respondents carried out by the UK Institute of Customer Service, an independent organisation which twice yearly measures customer satisfaction indices. With a satisfaction score of 83.0 out of 100 Eurotunnel is ranked first in the transport sector ahead of Virgin Atlantic (81.2), P&O Ferries (80.8), British Airways (79.8) and Easyjet (75.7). Taking all sectors into account Eurotunnel has received one of the highest scores amongst the organisations which were evaluated, and is on a par with First Bank, Marks & Spencer and the RAC, and scored above many other world class brands (Honda, Hilton, IKEA…). Since 2005 Eurotunnel has unwaveringly placed its customers at the heart of its strategy (80% of those taking the Shuttle transporting passenger vehicles between Folkestone, Kent and Coquelles, Pas-de-Calais are UK based). Our "Focus on Customers" programme has enabled Eurotunnel to expand the number of service initiatives and guarantee a fast and environmentally-friendly journey at the very best price. Eurotunnel undertakes its own customer satisfaction survey every day, based on a consistent and objective methodology: at the end of September 97% of customers stated that they were satisfied with the service, with 47% "extremely satisfied", giving the highest score since 2001. write your comments about the article :: © 2010 Construction News :: home page |