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| Centex ranks highest in 13 major markets Centex, one of the US largest home builders, received the highest customer satisfaction ranking in 13 out of 34 markets surveyed by J.D. Power and Associates. The company's highest ranking in 13 markets this year is an increase from 10 markets in 2005. Centex also earned 15 "top five" rankings in 13 additional markets in the 2006 New-Home Builder Customer Satisfaction Study. This is Centex's fifth consecutive year to be ranked highest in customer satisfaction in one or more markets by America's new homeowners. The study's rankings are compiled from responses of new-home buyers who have lived in their homes from four to 18 months. The J.D. Power and Associates results are based on a weighted index score across 64 questions. Seventy-five percent of the index score is driven by five major factors -- builder's warranty/customer service, home readiness, sales staff, quality of workmanship/materials and construction manager. The rest of the overall customer satisfaction index is driven by five other broad factors that include price/value, physical design elements, design center, recreational facilities and location. write your comments about the article :: © 2006 Construction News :: home page |