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| Best international support web site McAfee, Inc., the leader in Intrusion Prevention and Security Risk Management, today announced that McAfee was voted one of the Ten Best International WebSupport Sites. The award, given out by the Localization Industry StandardsAssociation (LISA) and the Association of Support Professionals (ASP), recognizes companies that excel in providing support to their internationalcustomers. "McAfee is honored to receive this recognition as one of the ten bestinternational Web support sites, " said Lambert Walsh, senior vice president, worldwide technical support and customer service at McAfee. "McAfee isdedicated to providing superior service and support to its customersworldwide." The awards were created to recognize corporate Web sites that meetinternational business challenges by providing support to customers no matterwhere they are in the world. Independent judges evaluated each company on howwell they provide customer support based on twenty-five criteria derived fromASP's evaluation metrics, across five broad categories: * Overall usability, design and navigation * Knowledgebase and search implementation * Interactive features * Personalization and locale-specific adaptation * Integration of international support into an overall strategy "Recent research suggests that barriers of language and culture keepcompanies from leveraging their knowledge assets to deliver support to theirinternational customers, " said Michael Anobile, executive director for LISA."McAfee has recognized that challenge and developed an innovative onlinesolution to deliver the same level of service and support to all customersaround the world." McAfee Technical Support provides proven security through comprehensivetechnical support programs that secure home users to multinationalcorporations across the globe. Customers receive 24/7 access to support atMcAfee's global support Web site, which features an extensive knowledge base.Additionally, customers can e-mail or call one of McAfee's highly skilled andcertified security specialists, who possess a wealth of knowledge andresources to meet customers' security needs. write your comments about the article :: © 2006 Networking News :: home page |