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| 2007 International BoatBuilders' Exhibition and Conference The National Marine Manufacturers Association (NMMA) today announced recipients of the annual 2007 Marine Industry CSI Awards. A total of 64 boat and engine manufacturers—a new record-high—were recognized for excellence in customer satisfaction, as part of NMMA's Customer Satisfaction Index (CSI) program. Award recipients will be formally acknowledged during the annual Industry Awards Breakfast at the 2007 International BoatBuilders' Exhibition and Conference (IBEX), taking place October 10-12 at the Miami Beach Convention Center. The Marine Industry CSI Awards program honors participating companies actively measuring customer satisfaction to pursue continuous improvement. Award recipients achieved and maintained an independently-measured standard of excellence of 90 percent or higher in customer satisfaction over the past year, based on information provided by consumers purchasing a new boat or engine during the period between April 2006 and March 2007. Participating manufacturers must survey all new boat buyers during this period. To allow low volume manufacturers the opportunity to participate in the awards program, a minimum of 25 consumer responses are required to quality. write your comments about the article :: © 2007 Exhibition News :: home page |