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iETŪ ITSM achieves the SERVIEW CERTIFIEDTOOL seal of approval for the fifth consecutive time Service Management Software from iETŪ Solutions has been independently recognized as a proven ITSM tool in the German market ASCHHEIM, GERMANY, June 16, 2020 - iETŪ ITSM, a solution for enterprise-wide IT service management from iET Solutions, a division of UNICOMŪ Global, has received the SERVIEW CERTIFIEDTOOL certification for the fifth time in a row. iETŪ ITSMs scalability, ease of configuration and its ability to integrate a wide range of ITILŪ processes into a single platform were among the key factors that helped the solution stand out in the certification process. SERVIEW is an independent consulting company which evaluates and compares software solutions that support the implementation of ITILŪ and PRINCE2Ū, granting the SERVIEW CERTIFIEDTOOL certificate on the basis of its assessments. iETŪ ITSM is a flexible software solution for IT Service Management (ITSM) that offers comprehensive functionality. It seamlessly combines ITILŪ principles, concepts, processes and best practices in a single, integrated platform. These capabilities, combined with the scalability and ease of configuration iETŪ ITSM offers, were a convincing factor in the SERVIEW certification. The software can be adapted to almost any size of company and to a wide range of business models. Additional modules for telephony integration, web services and software asset management are also available. iETŪ ITSM has been endorsed as a SERVIEW CERTIFIEDTOOL for a total of 18 processes in the Service Management category. This certifies that the solution is ITILŪ compliant in the implementation of all audited processes and that the essential ITILŪ terminology is used throughout. "Companies can spend a lot of time and money searching for the right tool. This is why we have been offering an important decision-making aid since 2003 with our SERVIEW CERTIFIEDTOOL certificate. By choosing from our list of certified vendors, companies can reduce the time and costs involved in selecting a tool by up to 40 percent, " explained Michael Kresse, owner and CEO of SERVIEW. Peter Kemper, Manager Client Services at iET Solutions said: "Achieving this successful certification for the current version of iETŪ ITSM validates our customer-oriented development strategy and it is heartening to see that it fulfills the best practice requirements of the certification. In this version, we have extended the personalization options, with a completely revised desktop and web client, plus enhanced functionality for mobile devices." Further information about the iET ITSM service management solution can be found at https://www.iet-solutions.com/products/ |
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