Thoughtonomy to provide Symphony Ventures with Intelligent Digital Workforce
Automated outsourcing services set to challenge existing market
London 13 March 2018, Thoughtonomy, the award winning technology company today announced a landmark contract agreement with Symphony Ventures which provides the global services firm with access to its market leading Intelligent Automation platform, and marks a significant evolution in the business process outsourcing (BPO) and automation services market.
Thoughtonomy’s Virtual Workforce® platform will enable Symphony Ventures to provide their clients with access to on-demand and highly flexible intelligent automation through digital labor that can be used to support the digitization and automation of knowledge work across front and back office departments, including finance and accounting, customer services, operations and support, which can either be managed by the client themselves, or provided by Symphony Ventures as an outsourced service.
The contract will provide a platform sized to deliver over 2.5 million work hours per year, and capable of automating the work of up to 4, 500 people. The platform uses Artificial Intelligence (AI), and Robotic Process Automation (RPA) techniques. The Virtual Workers can be taught tasks including highly structured, rules-based processes, as well as those which require interpretation, translation or natural language understanding, which it will then orchestrate for execution by simulating the actions of a human worker.
“The rise of the digital workforce will usher in a new era of working – smarter, better and faster. We’ve seen an increasing demand to go beyond RPA, and to move from technology evaluation to production deployments at scale which truly transform business operations, and we’re delighted to be working with Thoughtonomy because their Virtual Workforce is a highly flexible intelligent automation platform, which can revolutionize the way we and our clients do business”, said David Poole, CEO, Symphony Ventures.
“Symphony Ventures are experts in the consulting, design and delivery of workforce automation, and are now able to challenge the existing outsourcing market by offering services based on a foundation of digital labour. Our technology is about more than just operational efficiency, it’s about improving speed of execution, removing human error, freeing up employee time to focus on use of skills rather than the execution of repetitive tasks, and enabling businesses to launch new services underpinned by virtual workers”, commented Terry Walby, CEO, Thoughtonomy. “We’re delighted to be collaborating with Symphony in providing their global client base with access to the most advanced IA platform in the market, as well as helping organizations transform the way they deliver work.”
This news comes during a period of impressive growth; UK based Thoughtonomy has consistently reported Year on Year growth over 300%, with growth of 316% reported in 2017. Last year the company expanded internationally with offices in New York and Austin and in January launched an R&D hub in Manchester, UK.