Panasonic and Cognito iQ to offer mobile workers Intelligent Mobile Workflow and Operational Performance Analytics solutions with fully rugged Toughbook devices
Cognito joins Panasonic Toughbook’s Independent Software Vendor Engage Programme
BRACKNELL, UK. 22nd FEBRUARY 2018 Panasonic today announced that Cognito iQ, developer of advanced mobile workforce solutions and operational performance analytics, has joined its Independent Software Vendor (ISV) programme.
The partnership will enable Panasonic and Cognito iQ to offer UK customers its best of breed mobile workflow and operational performance analytics (OPA) solutions, along with the most ergonomically designed and toughest mobile computing devices from the Panasonic Toughbook notebook, tablet and handheld range.
Cognito iQ Mobile, an intelligent mobile workflow solution designed primarily for the field service, facilities management and retail logistics sectors, connects workers in the field with the back office in real time. Providing field workers with an easy to use, intuitive workflow, with access to important information to guide the worker through tasks.
The second part of the Cognito iQ solution is an analytics tool. Cognito iQ OPA, available as a stand-alone solution, provides real time analytics from the field presented in clear, easy to understand dashboards. The business process dashboard provides real time visibility of task allocation and status, first time fix rates, tasks completed within Service Level Agreements (SLA) and tasks falling outside SLA. Cognito iQ OPA also enables the comparison of past and current performance levels to identify gaps in process, regional and seasonal trends, best employee performance and how today’s data compares with historic performance.
Konica Minolta proven success story
Konica Minolta Business Solutions, a leading document and print solutions and services provider, is already using Cognito iQ’s software applications and Panasonic Toughpad tablets to set the industry standard for customer service.
Using the combination of Cognito iQ technology and Panasonic Toughpad tablets, Konica Minolta re-engineered the way they work to improve customer service, increase productivity and transform employee engagement.
Konica Minolta’s 280 field service technicians use the Cognito iQ solution for the latest in workflow management giving them a real-time feed to and from head office via Panasonic Toughpad tablets.
The implementation of Cognito iQ OPA, the latest in field workforce analytics, has given Konica Minolta unparalleled visibility of their engineering operation; resulting in a 30% increase in productivity, increased customer satisfaction and reduced staff turnover.
Sylvaine Smith, European Business Development Manager for Panasonic Computer Product Solutions, said: “Cognito iQ’s rich heritage in mobile workforce solutions and our already successful track record of delivering transformational benefits for mutual customers such as Konica Minolta meant that Cognito iQ were a natural choice for our ISV Programme, specifically in the UK. Together, we provide a total mobile workforce solution for businesses in the field engineering sector.”
Georgina Barker, Channel Manager at Cognito iQ added: “Businesses need mobile workforce solutions that transform the productivity and performance of their employees and the key to getting the best from these deployments is to ensure that the hardware and software applications work seamlessly together. By choosing Panasonic and Cognito iQ businesses can be assured that they not only have the best hardware and software providers but that both organisations are also committed to collaborating together to deliver the best possible solutions for our customers.”
For further information on the Panasonic Toughbook range of mobile computing solutions visit: www.toughbook.eu.
For more information about Cognito iQ visit: www.cognitoiq.com
To view the full Konica Minolta written case study please visit https://business.panasonic.co.uk/computer-product/force-download/180141/konica-minolta.pdf
To view full Konica Minolta video case study please visit: https://www.youtube.com/v/aD-w742_u0c