AuraPortal Improves INS's Proceedings Support in Costa Rica

AuraPortal announces that Costa Rica partner AIC (Spanish abbreviation for 'International Insurance Adviser') will launch, in April this year, the complete set of business processes within the 'Electronic File per Client' Project at the INS, (Spanish abbreviation for the 'National Insurance Institute' government institution), in Costa Rica.

The AuraPortal Business Process Management Suite (BPMS) implementation will allow the INS, the most important insurance institution in Central America, to expedite the proceedings of their insurance and claims departments through the joint work of three key customer-management processes: Insurance, Data Modification and Claims.

Technically this is a major challenge, since the institute's enterprise-wide technology infrastructure must be linked with one common platform from which 2,500 civil servants across a wide network of Offices and Point of Sale locations can access information. In addition, the INS staff must be able to obtain current information about their customers, their policies, claims, complete digital files, and all proceedings that were already in process prior to the implementation of the new system.

Among the benefits to be obtained with this AuraPortal Case Management solution, ('Electronic File per Client' accessible by all staff), will be the significant improvement of administrative efficiency, faster staff and management decision making, and greater flexibility within the IT department to easily adapt and change processes as the INS's business requirements evolve. Staff members will now be able to access all customer information in one unique place, display of all the paperwork submitted by the client, and view the key performance indicator status in management reports with a single click, bringing real-time, online processes status to the entire organization.

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