Hitachi Consulting UK Delivers New Risk Management and Claims Process Handling System for the Co-operative Group

Hitachi Consulting UK has implemented a new risk management and claims process and handling system on behalf of the Co-operative Group Risk and Insurance Department (GRID). Known internally as, the GRID @Risk Project, the new strategic platform, based on Microsoft SharePoint, is designed to enable the company to gain a true picture of risk, identify higher risks faster through trend pattern analysis and facilitate collaboration for better decision making. By removing duplication of effort and establishing improved methods for the collection, sharing, presentation and dissemination of information, the new system is projected to save the Group an estimated 800k per annum.

The Co-operative Group is a unique family of businesses run by over five-and-a-half million members, which together each have a say in how these businesses are run. With sales of over 13.7 billion in 2009, the Group employs over 120,000 people serving around 21 million customers per week in over 4,800 high street branches and through online shopping. The Group's values influence the products and services of each of its businesses, showing that good quality products and value don't have to come at the expense of honesty and social responsibility.

In creating the new system, Hitachi Consulting UK provided both onshore and offshore consultants to establish a framework upon which the Co-operative Group's business applications can be rapidly assembled. The framework can be accessed by the wider CoOp community of over 100,000 through self service and departmental portals, mobile applications and is regularly updated through enterprise-wide content management. The initial phase of the project went live at end of August 2010 and included case management functionality for the management of incidents, accidents and claims, as well as integration with the company's Learning Management System. Subsequent phases around data protection, compliance and business continuity are due to go live from October 2010 onwards.

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