LiveTime Extends ITSM SaaS to Google App Engine and Amazon EC2 Cloud

LiveTime Software, a provider of Web based ITIL 3 Service Management (ITSM) and Help Desk software, today announced new SaaS based cloud deployment options, including Google App Engine, Amazon EC2 and Rackspace Cloud. This new level of cloud support will allow Managed Service Providers to extend their offerings to include the Enterprise Service Desk.

Further extending support for open standards LiveTime's new platform extends its reach not only into new cloud platforms but also new storage engines. This includes support for all major databases as before as well as new distributed databases such as Google BigTable, Amazon Simple Storage Service (Amazon S3) and Apache HBase (Hadoop). This shift will allow Managed Service Providers to offer an Enterprise Service Desk, on their architecture of choice, along with other services being delivered to their customers.

Utilizing HTML5 standards, this new platform requires no browser plugins, no ActiveX components and no client downloads and supports every major browser from Firefox, Chrome, Safari and Opera through to Explorer 7 or later. This new architecture will also feature RESTful Web Services as the primary API for Web Service integrations.

LiveTime's new ITSM SaaS platform will also support 11 core ITIL 3 processes out-of-the-box and includes a built-in search engine and Federated Configuration Management Database (CMDB).

Available On Demand (SaaS) or On Premise (software, hardware, or virtual appliance), LiveTime is based on open standards and lowers service delivery costs while improving customer satisfaction. Out of the box enterprise integration with Authentication, Asset and Inventory Management, and Event Management has enabled customers such as Lockheed Martin, Verizon, Pricewaterhouse Coopers, and Wellpoint to implement LiveTime within a matter of weeks, streamlining the typically lengthy on-boarding process.

write your comments about the article :: 2010 Computing News :: home page