Chivas Brothers Drinks to Better IT Processes with UC4

Chivas Brothers is the Scotch whisky and premium gin business of Pernod Ricard. Chivas Brothers is the World's No. 2 in Scotch whisky and no. 1 in premium gin. Chivas Brothers has selected UC4 Workload Automation Suite to enhance its ERP. The software will provide Chivas Brothers with extra flexibility and enhanced control of user driven and batch scheduled IT processing critical to its business operations.

Chivas Brothers, which has brands such as Chivas Regal, The Glenlivet and Beefeater Gin in its portfolio, relies upon EnterpriseOne to manage its manufacturing, distribution and financial operations. Following the implementation of JD Edwards Enterprise 1 as its strategic ERP the company found it was powerless at peak periods, such as month end, to manage the impact of high volume workload, resulting in poor performance and slowing down of critical processes. This lack of control combined with the potential risk of jobs being scheduled against the wrong queues needed to be addressed if business operations were going to be protected.

"We had no way of controlling the JDE system. We were powerless to stop things that were going wrong and unable to take instant action", said Marc André, MIS Applications Manager at Chivas Brothers.

Chivas Brothers is following the direction taken by its sister company PR-USA, selecting UC4 to automate its application workload, reducing runtimes and improving services for end users. Through dynamic scheduling and real-time monitoring of its overnight and user driven processes, Chivas Brothers will ensure systems are at their most effective at all times, meaning staff save time.

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