business Launches New Cloud Based Service (MMC) has launched the first-ever online customer complaint and feedback management service targeted at Small and Medium seized enterprises (SMEs). The service is cloud based, delivered as Software as a Service (SaaS) and can be instantly accessible for less than 2 per day. offers a cost effective way to capture and manage customer feedback at any time by a computer or hand held device - into an image based system with full audit trail. The integrated approach allows businesses to capture all types of customer feedback whether by phone, letter, fax, email etc. in one easy to view application. This enables companies to adopt a proactive approach to managing customer feedback.

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