NHS South West Essex Community Services Deploys 21c's Solutions

21c announces that NHS South West Essex Community Services has deployed its specialist Microsoft-based Business Intelligence (BI) solutions as the backbone of the 18 week patient pathway and performance scorecard analysis for Community Services. By enhancing the existing Microsoft infrastructure and leveraging the national NHS agreement with Microsoft, Community Services has dramatically improved the efficiency, cost and accuracy of its reporting. The pilot phase, which encompassed six of the 50 community services in south west Essex has already reduced query times for the 18 week pathway from three working days per week, to just five minutes; an improvement of over 99%.

The 21c solution at NHS South West Essex Community Services is entirely Microsoft based; with just two additional tools installed. Users report feeling comfortable working with a familiar interface on a tried and tested platform. The next phase of the initiative is for the BI system to embrace all services included in the 18 week wait project and roll out of performance scorecards to all services using SystmOne; which is expected to be complete by January 2010.

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