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ntl:Telewest Business Provides Golden Gates Housing with VPN

Golden Gates Housing, a three star housing association responsible for managing Warrington Borough Council's council homes, has strengthened links between staff and residents with a Virtual Private Network (VPN) provided by ntl:Telewest Business, part of the Virgin Media Group. By connecting its eight premises, the network enables its 270 staff to reduce call waiting times for residents by sharing voice calls between offices, freeing up their time to advise more people seeking housing advice in the current economic climate.

The Metro Ethernet VPN has connected Golden Gates Housing's seven offices with its call centre, so that converged IP voice and data shared across the housing authority can benefit from 20Mb or 30Mb of dedicated bandwidth. The investment means that Golden Gates Housing can streamline its inbound traffic, redirecting it during peak times to other offices. It also means the association can benefit from free calls between its offices saving the organisation an estimated 100,000 over the next five years.

Golden Gates Housing is one of a small number of housing organisations to receive a three star rating from the Audit Commission for providing the residents of Warrington with excellent service. It goes beyond offering tenant services for its 8,700 council homes by focusing on how it can make a positive contribution to the community and the lives of others.



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