Sostenuto ITSM Solution Verified by Independent Testing Lab
Sunrise Software has published a report following testing conducted by Broadband-Testing Labs, that validates its claims that its Sostenuto IT Service Management (ITSM) solution is one of the most flexible and versatile products available on the market today. Broadband Testing Lab's report provides an overview of the modules that make up Sunrise Sostenuto ITSM v3 spanning system, incident, problem, change and release management and including support for areas such as knowledge, contacts, third-parties, contract management, service levels, products and order management. The report draws on case studies from customers including CSE Global (UK), Explore and Apex Computers International, all of which highlight the inherent flexibility that Sunrise Sostenuto delivers in a real-world environment.
The Broadband Testing report in summary questions the approach by many enterprise software vendors, whose products are less flexible in their design, often demanding that customers implementing these solutions adapt working practices to the methodology defined by the solution. It contrasts this with Sostenuto, which allows ITSM to be modelled around the business process flow and function, representing a flexible platform that can be used to support other elements of the business IT infrastructure too, using exactly the same user interface and software components.
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