IT Support Takes Centre Stage at Arts Council England

Arts Council England, the national development agency for the arts, has adopted IT service management platform Sostenuto, by Sunrise Software. The software will help the Arts Council improve IT services across the organisation, following a major reorganisation earlier this year.

The restructure of the Arts Council has brought together previously disparate departments, which are now serviced by a single IT team. The new IT team has implemented Sostenuto to enable the organisation to become ITIL compatible. The software will power a centralised service desk, operating from the Arts Council Service Centre in Manchester, which will provide IT support for 650 staff.

Having just launched the new ITIL-based support service for the Arts Council, Powell plans to focus initially on incident and problem management, before expanding into further areas of ITIL.

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