Citrix Online Launches New GoToAssist Products
Reasserting the bold innovation that led Citrix Online, a division of Citrix Systems, to create the clientless remote support category, the company is proclaiming the market's first and only full suite of Web-based remote support solutions to meet the needs of anyone, from individuals to large organizations. Newly launched following a beta that attracted over 110,000 business users, Citrix GoToAssist Express is a dynamic Web-based remote-support service that enables individuals and small businesses to instantly provide online technical support to their clients. Also unveiled is a new version of Citrix GoToAssist Corporate, the company's flagship support solution, which is purpose built for larger teams and currently used by many of the most respected organizations in the world.
GoToAssist Express and GoToAssist Corporate offer unique benefits to different kinds of users. GoToAssist Express is an easy-to-use remote-support tool that enables individual support professionals to reduce travel time, lower support costs and amaze clients (which may include friends and family) by delivering fast and secure online service. For example, an IT or software consultant can access a client's computer to troubleshoot a problem, run a system diagnostic, install software or patches, and provide training. Similarly, an accounting consultant can remotely update a client's accounting software, conduct routine maintenance such as backups or monthly reports, or consult with the customer on bookkeeping issues. Meanwhile, internal IT staff can use it to support both on-site and remote employees without security or firewall concerns.
A new 24 hour 'day pass' for GoToAssist Express has also been launched, enabling individuals and small businesses to quickly provide live technical assistance to colleagues, clients, friends and family who are being held hostage by computer software and hardware glitches. The day pass can be downloaded directly from the Web to carry out instant remote support.
GoToAssist Corporate is a remote-support solution with advanced features that enable multi-agent support centers to provide a superior customer experience while maximizing employee productivity. The technology offers professional support providers in any environment — help desk, IT manager, industry consultant, etc. — to garner a significant competitive advantage by responding to more customers in less time, slashing travel and support costs, and improving customer satisfaction and first-time call resolution. GoToAssist Corporate's latest version includes the following enhancements:
- Mac support
- Multiple monitor support
- The ability to reboot and automatically reconnect into session while in Safe Mode
- A simpler user interface.
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