NextiraOne Scores New Success with Chelsea Football Club
NextiraOne has signed a new three-year maintenance contract with Chelsea Football Club. The new contract, signed in January, builds on the long-term working relationship between the club and NextiraOne. The NextiraOne Contact Centre at Chelsea – which is based on Alcatel-Lucent technology - handles phone enquiries for the box office and deals with many hundreds of ticket requests for each game. All customer service enquiries go via the Centre on a daily basis and this is also the central phone information point for supporters on busy match days. The club also provides an auto-attendant contact centre which routes all calls for the megastore, meetings and events, hospitality requests and the rest of the Chelsea business areas.
The new maintenance contract will provide comprehensive support for the core equipment seven days a week.
The system handles over 700 extensions on Chelsea's three sites, the football stadium and management offices at Stamford Bridge, the training ground in Cobham which houses the medical, coaching and football management team and also the youth academy and Football in the Community departments.
Under the new three year contract, NextiraOne will provide support and maintenance to ensure the continuity of the contact centres and the communications platform.
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