The Co-operative Financial Services Selects Sinequa
The Co-operative Financial Services (CFS), part of The Co-operative Group, has chosen Sinequa's enterprise search engine, Sinequa CS, in a strategic project to develop colleague efficiency, facilitate collaboration and improve further upon the companies' customer service.
CFS includes the The Co-operative Bank, that offers a range of financial products, from current accounts, savings accounts, credit cards, mortgages and loans and The Co-operative Insurance, that offers a variety of insurance products. In addition to this the company also includes The Co-operative Investments and smile – the internet bank.
Sinequa CS securely connects to data sources (including SharePoint and file systems) allowing the different business units (Marketing, Retail Bank, General Insurance and Life & Savings.) within CFS to easily find and share information depending on their user profile and access rights. Users can perform simple keyword searches in natural language and Sinequa CS, with its patented linguistic and semantic technology, will automatically retrieve related documents regardless of format (Office, PDF, HTML) and classify them by categories (subject experts, company names and related themes), allowing users to filter and refine their searches. Sinequa CS will foster collaboration and enhance the working environment of CFS colleagues by improving their ability to work together.
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