Wataniya Airways Signs Outsourcing Deal with Kale

Kale Consultants has entered into a multi-year outsourcing contract with Wataniya Airways, Kuwait's new full service luxury airline. As part of the deal, Kale will deliver complete outsourced revenue accounting and passenger audit services from its delivery centre. Kale will put into service its industry leading passenger revenue accounting solution REVERA, as the backbone of this platform-based BPO deal. Kale will provide services to the airline from its Managed Processing Services centres in India.

Airlines worldwide are looking to transform their transaction processes to also provide strategic capabilities in a cost effective manner.

Kale MPS (Managed Process Services) highlights Kale's unique amalgamation of business and knowledge processing capabilities in enhancing and professionally managing its client's business processes. Kale MPS is an airlines' dependable, trustworthy and competent partner. Kale takes ownership and accountability for all systems and processes, while strictly adhering to industry-defined quality standards and customer-defined service levels. Kale's unique 'Platform-based BPO' model combines technology, domain and BPO in innovative ways to provide transformational outsourcing value propositions to clients. By leveraging its rich airline industry experience and award-winning industry acclaimed solutions combined with a strong customer base, Kale has emerged as a preferred partner of choice for outsourcing.

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