Kodak Strengthens its Service and Support Capability for Plasmonís Optical Storage and Archive Appliance Products
In the light of Plasmon Data Systems going into administration, Kodak has strengthened its ability to offer ongoing service and support for all users of Plasmon's optical storage and Archive Appliance products. Kodak has acquired the services of four former Plasmon support specialists who have joined its large global service and support team and has purchased a large quantity of additional spare parts so that end-user organisations can continue to derive value from their investments in Plasmon storage solutions.
Kodak has extensive Plasmon-related service and support expertise having operated as that company's worldwide authorised service provider since 2001, maintaining thousands of storage systems internationally.
Plasmon entered business administration in October 2008 leaving an installed base of some 6,500 customers in a state of uncertainty.
Kodak has the acquired the services of four highly experienced Plasmon support specialists in UK and Germany. Their considerable hardware and software expertise enhances the resources of Kodak's extensive storage support team worldwide, backed by an organisation of 3,000 service professionals operating in more than 120 countries.
In the light of the unfortunate collapse of Plasmon, Kodak has established a help line for channel partners and end-users who wish to discuss the status of their Plasmon related maintenance contracts. Organisations using Plasmon products should contact their normal Plasmon reseller or they can call Kodak directly on +44 (0)870 243 2254 or by emailing email@example.com.
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