EMAX Outsourcing Сhooses ntl:Telewest Business

EMAX Outsourcing has chosen ntl:Telewest Business to provide a flexible telephony solution that will support the growth of its rapidly expanding operations on Tyneside. ntl:Telwest Business, part of the Virgin Media Group, was selected for the scalability of its solution, which allows EMAX to rapidly grow its phone capabilities as it wins more business.

As EMAX prepared to move from its former building in North Shields to new premises in North Tyneside's landmark Atmel building, it required the timely provision of a robust telephony solution to ensure a seamless transition for its customers. ntl:Telewest Business was unique among telcos in terms of the technical capability of its network and the speed with which it could deploy lines to EMAX's new offices.

EMAX's outsourcing division provides a range of call-centre operations, including technical helpdesk, telesales and customer services, to blue chip companies. It is experiencing increased demand for its services as organisations choose to bring call-centre activities back to the UK from offshore locations. Business growth must therefore be supported by scalable telephony that can be provisioned quickly and easily as needs change.

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