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| AirVersent Chosen by Dolby for Mobile Workforce Management AirVersent announces that R.L.Dolby has gone live with its ServiceNet mobile workforce management solution. Dolby's mobile engineering field force will receive jobs over Vodafone's GPRS network directly to their hand held PDAs, enabling them to report progress and job completion. The new system is expected to deliver significant improvements in operational efficiency and customer service to the benefit of thousands of home-based patients throughout Scotland. Headquartered in Stirling, Scotland, Dolby also installs and services oxygen therapy equipment for 3,400 patients on behalf of Scottish Healthcare Supplies affiliated with NHSScotland. Recent contract renewal imposed significantly tougher SLAs and prompted Dolby to investigate the replacement of manual paper based systems and improve field service engineer productivity. Previously Dolby engineers were responsible for booking appointments with individual patients for equipment servicing, installs and removals. Now the new ServiceNet electronic mobile workforce solution from AirVersent takes task feeds from Dolby's existing Strategix back office system. Using its built in dynamic job scheduling and appointment booking module ServiceNet produces a schedule of tasks based on task priority and target end date. Using the schedule call centre staff then proceed to make appointments with patients. The scheduler responds dynamically to appointments as they are booked to ensure optimised engineer routing and time slots. The system automatically sends an electronic proof of service document to NHSSctoland as each task is completed. write your comments about the article :: © 2008 Computing News :: home page |