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| Convergys Wins Speech Technology Magazine's Market Leader Award Convergys has received the Market Leader Award from Speech Technology Magazine. The Market Leader Award specifically recognizes Convergys as a leader in the consulting services category, notably for its work with the United States Postal Services (USPS). Convergys has implemented several important call automation enhancements for USPS, including speech recognition and tuning, to increase the number of calls resolved through automated applications. These changes have resulted in a 30 percent increase in call containment rates, and the system handles over 60 million calls annually. One specific internal speech application created more than $10 million in annual savings and cut misdirected calls from 21,000 to four or less per month. write your comments about the article :: © 2007 Computing News :: home page |