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NewVoiceMedia Launches New Credit Card Payment Service

NewVoiceMedia has launched a safe payment service within its telephony infrastructure that will allow contact centres to comply with the new industry regulations that are coming into force in December.

The Payment Card Industry has created new Data Security Standard regulations to further protect payments made over the phone. However this will require an update to their existing systems for many contact centres.

This technology, developed by NewVoiceMedia, offers a complete, hosted, automated credit and debit card payment service that will allow callers to make completely secure payments. The service integrates with either an existing telephony infrastructure or with hosted Contact Center environments, to allow secure payments, complying with all the new regulations.

Integrating with multiple card issuers, NewVoiceMedia's technology has a mid-call capability that dramatically reduces the risk of customer and agent fraud. With this capability, it will no longer be possible for a caller's personal details to be lost on a piece of paper within the call centre.

Members of the PCI include VISA, Mastercard, American Express and Diners Club who are now threatening punitive measures against the non-compliant organizations including fines, and suspension.

There are also incentives programs for merchants who comply including lower transaction fees and VISA has set aside $20 million to reward merchants that comply.



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