Convergys Corporation Provides Bouygues Telecom's Billing System
Convergys announces that Bouygues Telecom has completed an upgrade of its current Convergys billing system to Convergys' Infinys Rating and Billing platform.
Headquartered in Boulogne, France, Bouygues Telecom has 8.7 million customers and its ambition is to become the "preferred brand of mobile communication services" by further improving customer service. The upgraded system, which includes the licensing of Convergys' Infinys software and professional services support and maintenance, assists Bouygues Telecom with new products and services introduction, improves billing processes, as well as supports future business needs. Convergys' Infinys software performs the billing function for all voice, data, and broadband services of Bouygues Telecom's Residential business unit.
Bouygues Telecom has been utilizing a Convergys' billing solution since 2005. This upgrade, supported by Convergys consultants based mainly in Convergys' Paris office, is a natural progression for communication service providers to continue to meet rapidly changing consumer needs now and in the future without requiring a massive overhaul to its BSS. Convergys achieves this through a single solution that supports IP and IMS network technologies, convergent and online charging, quad play, and a universal product and customer view across the enterprise, regardless of service channel.
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