ASC Installs Marathon Evolution and Inspirationpro at the Public Transportation of Paris
ASC has announced its installation of Marathon Evolution and Inspirationpro at the Public Transportation of Paris (Regie Autonome des Transports Parisiens). The solution provides communications recording and quality monitoring for all agents and supervisors at RATP's contact centers.
RATP is a public service company managing the largest multi-modal network in France with 7.3 million riders per day. Agents at its contact centers handle requests for information, services for the handicapped and complaints as well as emergency situations.
RATP now uses bulk recording to improve agent performance. ASC's solution includes free seating, recording of computer-screen transactions and call-tagging based on agent ACD activity. Recorded calls will also be tracked for security reasons, such as identifying and playing back threat calls.
The ASC systems are integrated with Alcatel products including PBXs, IVRs and ACDs. The contact centers Championnet and Cours de Vincennes share one multi-site INSPIRATIONpro server.
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