LiveTime Service Manager and Help Desk for the iPhone
LiveTime Software has announced LiveTime Service Manager and Help Desk is now available for the iPhone. As a rich Web 2.0, AJAX-based application, LiveTime provides best practices for organizations wishing to improve the quality and efficiency of customer service and support. LiveTime for the iPhone has been qualified for both version 4.0 and 5.0. Field technicians and customers can now manage support and change requests on the road using the iPhone.
With 100% functionality on the iPhone, LiveTime can be customized with specific column views and provide true mobility for on site technicians and customers. With direct access to LiveTime's Configuration Management Database, service desk staff can access the most up to date infrastructure information when working on support issues directly on the iPhone.
With on demand reporting available management and technicians have access to real time statistics on the iPhone, assuring adequate service delivery at all times. Dynamically generated PDF documents can be viewed by clicking the PDF button from any page. LiveTime's built in search engine provides immediate access to existing knowledge, solutions, incident notes, descriptions and attachments in a matter of milliseconds for rapid problem resolution on the road.
The software is available in several editions. LiveTime Service Manager provides 5 process ITIL certified Incident, Configuration, Problem, Change and Service Level Management. LiveTime Help Desk provides 3 process Incident, Configuration and Service Level Management and LiveTime Express provides Incident and Configuration Management for small business. LiveTime supports all modern web browsers from Safari and Firefox through to Netscape, Opera and Explorer and can run on any major operating system and SQL database.
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