CHIL Completes Advanced Customer Retention Solution for Orange
CHIL announces that Orange Business Services in the UK is the first organisation to successfully deploy CHIL's new Tariff Review Service Solution, enabling them to accurately analyse each of its customer's usage patterns on-line and recommend the most suitable Orange Business Services tariff plan for them. It is expected to lead to much higher customer satisfaction, lower call centre costs and a significant reduction in customer churn.
The CHIL solution enables proactive reviews as part of the customer's contract or on demand by call centre advisors. It also now provides Orange Business Services with a highly flexible and scalable platform for further enhancements to customer retention, acquisition and market intelligence.
CHIL's Tariff Review Service is one of a family of specially developed flexible solutions, aimed at transforming the effectiveness and competitiveness of telecom operators' operations and business support systems.
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