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| LiveTime Service Manager Achieves PinkVerify Service Support Enhanced Certification LiveTime Software announces that LiveTime Service Manager v4 has achieved PinkVerify Service Support Enhanced certification. PinkVerify certification confirms that LiveTime Service Manager meets all Information Technology Infrastructure Library product compatibility requirements and represents the highest level of IT Service Management vendor certification. LiveTime Service Manager 4.0 now supports five core ITIL processes: Incident, Problem, Configuration, and Change Management, and the service delivery process of Service Level Management. LiveTime was awarded the certification after a thorough verification process carried out by Pink Elephant. With ITIL Service Support Enhanced certification, LiveTime customers are now able to visualize ITIL process and take advantage of the benefits of integrated service level management and unlimited workflows. These features, combined with the ability to synchronize with Active Directory/LDAP servers and asset management and discovery tools, make LiveTime Service Manager 4.0 a comprehensive service support solution for any enterprise seeking to deliver high quality customer service. write your comments about the article :: © 2006 Computing News :: home page |