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LiveTime Help Desk Selected by UNIONBAY

LiveTime Software announces that LiveTime Help Desk has been selected by UNIONBAY to deliver best practice service and support to its customers. UNIONBAY is a marketing and distribution company located in Kent, Washington. Its alternative sportswear clothing line is available at all major department stores across the United States such as Macy's, Nordstrom, Robinsons May, Kohl's and JC Penney. The highly motivated employees support a diverse range of customers servicing the continental United States.

UNIONBAY's existing help desk solution consisted of a custom-built application for project management and informal incident tracking communications. In seeking a more comprehensive solution, management required detailed reporting, accountability and improved customer service. Additionally, UNIONBAY needed a system which was capable of growing with the organization rather than one which continually required replacing technology. Giving end users the ability to submit and monitor progress of all requests from any location and desktop was also essential, and something that no other vendor could provide. LiveTime was selected for its standards-based approach to customer service, utilizing ITIL best practices, and ease of use for customers, technicians and management.



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